Migrating is a project. Forwarding is an afternoon.

Atlassian's official path is Jira Service Management — a much larger product than most teams ever needed for paging. 

Here's the simpler one:

Forward. Point your existing tools — endpoint, network, backups, power, environmental — at one Crit Alert Response email intake address. Anything that can send an alert can reach us. Nothing to install, nothing new to learn.

Triage. Every alert is reviewed around the clock. Each one runs through three independent checks that vote on whether it's genuinely critical — no single point of judgment decides what matters. Flag always-call strings for the alerts that should ring no matter what, even during your quiet hours.

Escalate. Real emergencies get an immediate voice call to your on-call number, typically within 90 seconds. Routine alerts don't wake anyone — and each morning you get a short summary of what we handled overnight, so the quiet nights never feel invisible.

If Opsgenie's job at your org was filtering the alert flood and calling the right human for real emergencies — security and operations both — that's exactly what we do, without the per-seat pricing or the console to manage.

What we don't do: complex on-call rotation scheduling, incident timelines and postmortems, or status pages. If your team lives in those features, Jira Service Management or PagerDuty is the honest answer, and we'll tell you so. If Opsgenie was mostly the thing that decided whether your phone rang, we're the simpler path.

Opsgenie charged per user. We don't.

Commercial: $299/month or $2,999/year

Nonprofit, education & SLED: $199/month or $1,499/year

Every plan starts with 30 days free — no credit card required. Run it for a month alongside whatever you're doing now, and keep it only if it earns the rotation.

Questions teams ask

When does Opsgenie actually shut down?

Atlassian stopped selling new Opsgenie licenses in June 2025 and ends support on April 5, 2027. Existing customers keep working until then — but alert escalation isn't something you want to migrate under deadline pressure.

Is this a one-for-one Opsgenie replacement?

No, and we won't pretend otherwise. We replace the alert-filtering and phone-escalation part. We don't do rotation scheduling, incident timelines, postmortems, or status pages — if you need those, Jira Service Management or PagerDuty is the better fit.

Do my existing integrations survive?

Yes. Any tool that can send an alert email can reach your intake address, so your monitoring stack doesn't change at all. Nothing to install, no API to wire up.

What happens when something real fires?

A voice call to the person you choose, any hour, within 90 seconds — and you define which alerts are always call-worthy. Everything else stays out of your night and lands in the next morning's summary.